How Local Law Shapes Access
We keep this legal page focused on how your account is handled in Indonesia. If you are in Jakarta or another city, the same rule applies: access depends on local law and is available only where local law permits. When you send a request, we verify
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the registered email or phone, compare it with the account record, and log the outcome so you can trace what changed. If the request touches a DANA, OVO, GoPay, or QRIS reference, we may ask for the matching transaction ID or payment date to confirm the
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right record. We only ask for the details needed to resolve the case, and we keep those records only as long as the account history or a legal duty requires. If we cannot act on a request, we tell you why and point you to the
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next permitted step.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.